TeleHome Health Appointments
TeleHome is a convenient option for you to see your healthcare provider through your own technical device without leaving the comfort of your home.
If your health provider determines that your appointment is applicable for TeleHome, you will receive an email or text message from your clinic with an appointment reminder and a link to connect via video. To prepare for the TeleHome appointment, follow a few simple steps.
What You Will Need for a TeleHome Appointment:
- A working laptop, tablet or smartphone with a front camera
- A fully charged device, or access to power
- An internet connection
- Your email address or cell number
- A well-lit space so the doctor or nurse can see you
- A quiet space to reduce distractions
- Headphones that connect to your device for clear audio and to protect your privacy
How to Get Started with TeleHome
Device Instructions to Join a TeleHome Consult with your Healthcare Provider
Devices & Download Link
- Use a device that connects to the internet and has a camera and microphone
- You will receive the meeting URL/link to meet with your provider on Doxy.me
- The URL will look like this:
https://Horizonhealth.doxy.me/providername - Horizon Health Behavioral Health Department will send this to you by email or in a text message.
Email & Text Message Info:
- Find your Doxy.me link by searching “Doxy.me” in your email and text messages.
- If you do not find Horizon Health’s Doxy.me link, please call us at: 605-772-4999
- Once you find Horizon Health’s Doxy.me link, click on the link to join your appointment. You will land at the waiting room Welcome screen.
Checking In:
- To “Check In”, type in your name (First and Last) and click the “Check In” button
- Click on “Give access to camera and mic”
- Please click to ‘Allow’ access to the Camera and ‘Allow’ access to the Microphone
- Wait for your provider to start the call
Your provider or their nurse will begin the face-to-face visit and disconnect when the appointment ends. If you need help connecting your audio or video, you will be able to message the clinical staff in the chat window.
Health Conditions for TeleHome Services
TeleHome is a great option for behavioral health appointments and acute care needs. Your healthcare team will determine if this is the appropriate type of healthcare visit for you. Due to some requirements, in-person visits may be required at some point during a patient’s care.
A few exceptions will apply:
- You must be an established patient to utilize (you’ve been previously seen in our clinic)
- This type of appointment is not appropriate to address chest pains, vision changes, signs of stroke or other issues that may require immediate medical attention.
Access My Horizon Chart
You can sign-up for or log into My Horizon Chart to access your electronic health record, email health providers, request prescription refills, and get updated information regarding your medical history and health insurance.
TeleHome Appointment FAQs
How do I schedule a TeleHome appointment?
Call your local clinic as normal to schedule your appointment. If your appointment is for Behavioral Health, please call us at 605.772.4999.
What if I need to cancel or am late to an appointment?
If you need to cancel/reschedule your appointment, please call the clinic as you would for any other type of visit. If it is a Behavioral Health appointment, please call us at 605.772.4999. If you are late to the appointment, your provider will be waiting, but we will not be able to extend your appointment time due to scheduling and might need to reschedule the appointment.
What if I experience technical issues during my appointment?
The provider meeting with you or a representative from the Behavioral Health team will follow up to ensure you get reconnected to continue the appointment or help you reschedule your appointment.
How do I pay for this type of visit?
This is a billable visit to your insurance company or if you participate in our Sliding Fee Program, your sliding fee discount will apply.