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TeleHome: Healthcare from Your Home

Currently, medical appointments can be done in person or via video conferencing. Behavioral healthcare appointments can also be done via video conferencing. 

Now you can have a consultation with a clinician or the care team from the comfort of your own home. Call us at your clinic and we’ll determine what type of visit works best for you — whether that’s a TeleHome or in-person appointment.


Effective September 1st, 2020, audio (telephone) visits will no longer be covered by most insurance companies. You may still elect to be seen via a video visit or come into the clinic for your care. Please verify which types of visits will be covered by your plan with your insurance company.

TeleHome Health Appointments

TeleHome is a new, convenient option for you to see your healthcare provider through your own technical device without leaving the comfort of your home.

If your health provider determines that your appointment is applicable for TeleHome, you will receive an email from your clinic with an appointment reminder and a link to connect via video. To prepare for the TeleHome appointment, follow a few simple steps. Contact us if you need any help!

What You Will Need for a TeleHome Appointment:

  • A working laptop, tablet or smartphone with a front camera
  • A fully charged device, or access to power
  • An internet connection
  • Your email address
  • A well-lit space so the doctor or nurse can see you
  • A quiet space to reduce distractions
  • Headphones that connect to your device for clear audio and to protect your privacy


How to Get Started with TeleHome

Device Instructions to Join a TeleHome Consult with your Healthcare Provider


  1. Select the Join link in your email invitation.
  2. Your web browser will open a webpage that will show your meeting information.
  3. Enter your information.
  4. Click Join Meeting.

Connect to audio and video:

  1. Choose your audio connection.
  2. Set your video preference to video on.
  3. Join the meeting by selecting Connect Audio and Video.

Mobile Phone or Tablet:

  1. Download the Webex Meetings app from the Google Play Store or Apple App Store.
  2. Open the Webex Meeting invitation that was sent via email from your clinic and click ‘Join’ five minutes before your appointment.
  3. Enter your name and your e-mail address.
  4. Tap the red microphone icon to connect your audio. 
  5. Tap the red video icon to allow camera access.
  6. Tap “Join”, if the device remembers you, it may automatically join upon the entry of your name and e-mail address.


Your provider will begin the face-to-face visit and disconnect when the appointment ends. If you need help connecting your audio or video, you will be able to message the clinical staff in the chat window.

Health Conditions for TeleHome Services

TeleHome is a great option for behavioral health appointments and acute care needs. Your healthcare team will determine if this is the appropriate type of healthcare visit for you. Due to some requirements, in-person visits may be required at some point during a patient’s care.

A few exceptions will apply:

  • You must be an established patient to utilize (you’ve been previously seen in our clinic)
  • This type of appointment is not appropriate to address chest pains, vision changes, signs of stroke or other issues that may require immediate medical attention.

Access My Horizon Chart

You can sign-up for or log into My Horizon Chart to access your electronic health record, email health providers, request prescription refills, and get updated information regarding your medical history and health insurance.


TeleHome Appointment FAQs

How do I schedule a TeleHome appointment?

Call your local clinic as normal to schedule your appointment.

What if I need to cancel or am late to an appointment?

If you need to cancel/reschedule your appointment, please call the clinic as you would for any other type of visit. If you are late to the appointment, your provider will be waiting, but we will not be able to extend your appointment time due to scheduling.

What if I experience technical issues during my appointment?

The provider meeting with you will follow up to ensure you get reconnected to continue the appointment.

How do I pay for this type of visit?

This is a billable visit to your insurance company or if you participate in our Sliding Fee Program, your sliding fee discount will apply.

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